A break from the normal… (part two)

Lovely response from the MIC hotel, which was the subject of my previous post:

 

Dear Keith

This has been forwarded to me by our reservations manager because in her judgement I ought to be the one responding to you. I can understand why!

What can I say really to your night of alarm torture in our hotel? Apologies would seem to be insufficient especially under the circumstances you found yourself in. And yet this is what I offer, our deepest apologies. It was one of those nights when technology which is supposed to protect us just goes berserk. Now as a recompense we give you the option of refund for whatever you paid for the night or a night free when you return to us next week and hope you to an alarm-free night. Not that this pays for the lack of sleep etc but it is hopefully some tonic.

Allow me to say, and this is not the usual gibberish from hotel owners, that what you experienced has never happened to us before. We have since invited the fire alarm specialist and they could not figure it out. What we have decided though is although the fire alarm control does work, we would rather get the whole of it changed rather than risk it ever acting in as a temperamental manner as it did. So there you have it Keith, as an ethical hotel, your sleep is personal to us.

I get your point about once bitten twice shy so the getcha point while ticklish is painful. But I promise you we are what it says on the tin and more and we continue to strive to live by those standards.

Can I also offer my deepest sympathies with your wife’s condition and hope that she will have a positive outcome in it all.

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About Keith Brooke and infinity plus

Keith Brooke is a writer of science fiction, fantasy and other strange stuff, and editor and reviewer of same. He is also the publisher at infinity plus, an independent imprint publishing books by leading genre fiction authors. View all posts by Keith Brooke and infinity plus

One response to “A break from the normal… (part two)

  • David Mathew

    That’s a nice reply from the hotel. At least they’ve made an effort, which (personally) I would take them up on. I would try the hotel a second night (though I’d expect a different room). Any place, in my book, is allowed one mistake.

    I’m very sorry to hear that Debbie is poorly. Our best wishes to you both.
    D&J

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